I am naïve in certain ways. Words and expressions in fashion often elude my awareness.
It turns out that Customer Experience (Design) is shortened to CX. Like UX. Where else has ‘experience’ been turned into ‘X’?
While the shortened form sounds and looks amazing, so many organizations offer the same lousy customer service experience, perhaps lousier than earlier.
I have a solution in mind. I will write in detail about that.
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