morningboy.space

Service is always a combination of smiles and skills. Which gives us broadly four types of service quality:

1. One rendered with smiles and skills
2. One rendered with smiles but without skills
3. One rendered with skills but without smiles
4. One rendered without skills and without smiles

The thing is, smiles could be more important than skills on most
occasions. It simply tells you that if nothing else the person is
motivated to serve you whatever the situation. If motivation's there,
skills can be learnt.

Would you pay for smiles? You pay
handsomely for smiles when you travel by air. Then, why don't we pay
handsomely for other services where smiles are required more often (coz
you need those services more often)? Is it the economics of volume
which stops organizations from charging for smiles?

Or, is it
just that organizations can undercut (by faking smiles or offering them
for free) those which are charging for smiles? I think it's tough for
the former to continue faking smiles. Until then, those charging for
smiles had better be patient.